Operations Support | Quality Standards

Attention to detail and consistency are the keys

Constant quality assurance provides our hotels with the support and resources needed to drive brand integrity and return on your investment. The attention to detail an consistency in  the delivery of our brands quality standards at Eclipse Hotels is paramount and is measured in several ways: through visits by Eclipse Hotels' Quality Management Assistants, through owner-based tools to monitor your investment, and through the centralized guest feedback for all our properties. We assess our hotels on adherence to guest experience, brand standards, life safety, cleanliness, and property condition.

Guest Satisfaction

Eclipse Hotels web-based Survey System at surveys.eclipsehotels.com measures the feedback and guest satisfaction of Eclipse Hotels guests at both a property and brand level. The system helps identify areas of opportunity as well as successes by measuring various product and service attributes about a guest's stay.